Refund policy

💎 Alvora Return & Refund Policy (Australia)

At Alvora, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a simple and fair return process.

🔁 Returns & Exchanges

We accept returns and exchanges within 30 days of delivery, provided that:

  • The item is unused and in original condition

  • All original packaging is intact

Returns are subject to inspection upon arrival. Items showing signs of wear, damage, or missing packaging may not be eligible for a refund or exchange.

Non-returnable items include:

  • Earrings (for hygiene reasons, unless faulty)

  • Intimate or sanitary goods

  • Hazardous or flammable materials

🧾 How to Request a Return

1. Contact Us
Email: contact@alvora.com.au
Please include:

  • Your order number

  • Reason for return

Photos may be requested to assess eligibility before return approval.

2. Return Shipping

  • Within 30 days (faulty/damaged items):
    We provide a prepaid Australia Post return label.

  • Change of mind:
    Return shipping may be required at the customer’s expense.

Return address:
251 Swamp Road, Nambrok, VIC 3847, Australia

3. Prepare Your Return

  • Repack the item in original packaging

  • Include all inserts and contents

  • Free gifts do not need to be returned

4. Send the Parcel

Drop off at Australia Post using the provided or arranged label.
Please keep your tracking receipt until the process is complete.

✅ After We Receive Your Return

Once inspected, we will process one of the following:

  • Replacement (for faulty/damaged items)

  • Store Credit

  • Refund to original payment method

Shipping costs are non-refundable unless the item is faulty.

Partial refunds may be issued if the item is not returned in its original condition.

⚠️ Additional Conditions

  • Returns must be requested within 30 days of delivery

  • Items must be returned in original condition and packaging

  • Alvora is not responsible for items lost in return transit unless a prepaid label is provided

  • We reserve the right to refuse returns that do not meet our policy or show signs of misuse

💬 Need help? Contact us anytime at contact@alvora.com.au

🌍 International Returns & Refunds Policy

We proudly ship worldwide and aim to provide a smooth experience for all international customers.

🔁 Returns & Exchanges (International)

Returns are accepted within 30 days of delivery, provided that:

  • Items are unused and in original condition

  • Original packaging is intact

All returns are subject to inspection before approval.

📦 Return Shipping (International)

  • Faulty, damaged, or incorrect items (within 30 days):
    Alvora covers return shipping and provides a replacement.

  • Change of mind or other returns:
    Customers are responsible for:

    • Return shipping costs

    • Any customs duties or import fees

🧾 Return Process

  • Contact us via email with your order number and reason

  • Follow the return instructions provided by our team

  • Ship using a tracked service

Customers are responsible for safe delivery when arranging their own return.

✅ After Return Approval

Once received and inspected:

  • Replacement (if faulty)

  • Store Credit

  • Refund

⚠️ Important Notes

  • Earrings are non-returnable unless faulty

  • Items must be returned in original condition

  • Free gifts do not need to be returned

💬 For assistance, contact: contact@alvora.com.au

✨ At Alvora, we believe luxury should feel effortless, including your return experience.