Shipping policy

🚚 Shipping Policy

At Alvora, we proudly partner with Australia Post and trusted global couriers to deliver your order safely and efficiently.

📦 Order Processing

  • Orders are processed within 3–8 business days on average

  • During peak periods (e.g. holidays), processing may take up to 14 business days

  • Orders are dispatched Monday–Friday only (excluding public holidays)

  • Once processing begins, no changes can be made, including address updates

⚠️ Orders with incorrect details or flagged for verification may be delayed or cancelled for security reasons.

🧾 Shipping Confirmation & Tracking

  • Once shipped, you will receive a tracking number via email

  • Orders with multiple items may arrive in separate parcels

  • If tracking is inactive for more than 5 business days, contact us at contact@alvora.com.au

📬 Delivery Conditions

While we aim for timely delivery, delays may occur due to:

  • Customs processing

  • Severe weather conditions

  • Public holidays

  • Courier disruptions or strikes

Alvora is not responsible for delays caused by external logistics providers.

❗ Lost, Stolen, or Delivered Packages

  • If tracking shows “Delivered”, customers must contact the courier to lodge a claim

  • Alvora is not liable for packages marked as delivered

  • Delivery confirmation data will be used in any dispute resolution

🏠 Incorrect Address Disclaimer

  • Please ensure your shipping address is correct at checkout

  • Orders cannot be modified after processing begins

  • Alvora is not responsible for failed deliveries due to incorrect or incomplete addresses

🌍 International Shipping

We ship worldwide and work with trusted international carriers to ensure safe delivery.

✈️ International Delivery Times

  • Estimated delivery: 5–15 business days after dispatch

  • Delivery times may vary depending on destination and customs processing

🌐 Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees

  • These charges are the customer’s responsibility

  • Alvora has no control over customs processes or fees

📦 International Shipping Conditions

  • Orders may be shipped from multiple locations, resulting in separate parcels

  • Tracking will be provided once dispatched

  • Customers are responsible for monitoring tracking updates

⚠️ International Delivery Disclaimer

Alvora is not responsible for delays caused by:

  • Customs clearance

  • Local courier delays

  • Country-specific import restrictions

❗ Lost or Delayed International Orders

  • If your order is significantly delayed, contact us and we will assist

  • However, once shipped, responsibility lies with the shipping carrier and local authorities

💬 Need help?
Contact us anytime at contact@alvora.com.au

✨ At Alvora, we are committed to delivering not just jewelry but a smooth and reliable experience worldwide.