Vionel

Orders are prepared and shipped within 2–3 business days. Please note that Australia Post is closed on weekends, so if you place an order on a Friday, it will be shipped the following Monday.

Once dispatched, delivery usually takes around 5–10 business days depending on your location. Metro areas may receive packages sooner, while remote regions (such as Western Australia or the Northern Territory) can take a little longer.

Every order comes with a tracking number, so you can follow your package’s journey until it arrives safely at your door.

🌍 Fast International Shipping

We move fast, because waiting shouldn’t be part of the luxury experience.

All orders are carefully prepared and dispatched within 2–5 business days.

Once shipped, your order typically arrives within 5–15 business days worldwide, with many destinations receiving their parcels even sooner.

We work with trusted global carriers to ensure your jewelry travels quickly, safely, and securely.

From the moment your order leaves us, you’ll receive a tracking number, so you can follow every step of its journey right to your door.

✨ Wherever you are in the world, Alvora delivers, fast, reliable, and with care.

💎 Easy Returns, Wherever You Are

We want you to be completely happy with your Alvora pieces. If you ever need to return an item, here’s how it works:

1. Contact Us

Simply reach out to us at contact@alvora.com.au so we can assist you and approve your return request.

2. Return Shipping

• Australia:
  
  We’ll provide a prepaid Australia Post return label within 30 days of delivery.
  
• International:
  
  If your item is faulty, damaged, or incorrect, we’ll cover return shipping.
  
  For other returns, customers may be responsible for return shipping costs.
  

3. Pack Safely

Place the jewelry in its original box and packaging exactly as received.

Free gifts are yours to keep, no need to return them.

4. Send Your Return

• Australia: Drop off at your nearest Australia Post
  
• International: Ship using a tracked service (recommended)
  

⚠️ Important:

Items must be returned in original condition and packaging. Returns that do not meet these conditions may not be eligible for a refund.

✅ Once We Receive Your Item

After inspection, you can choose:

• Replacement – For faulty or damaged items (no extra cost)
  
• Store Credit
  
• Refund – Issued to your original payment method
  

Shipping costs are non-refundable unless the item is faulty.

✨ Good News

Within 30 days of delivery, Alvora covers return shipping for eligible faulty or incorrect items, making your experience simple and risk-free.

⚠️ Please Note

• Earrings cannot be returned for hygiene reasons unless faulty
  
• International orders may require customer-paid return shipping depending on the reason
  
• We recommend keeping tracking details until your return is completed
  

✨ At Alvora, customer satisfaction always comes first. We’re here to make your experience smooth, simple, and worry-free.

Alvora Luxe Boxes are curated mystery jewelry boxes that let customers surprise themselves (or someone they love) with a special selection of pieces. Each box is packed with a mix of rings, necklaces, earrings, and bracelets, carefully chosen from Alvora’s collections.

• 🎁 Mystery Element – Customers don’t know exactly what’s inside until they open it, which makes it exciting and gift-worthy.
  
• 💎 High Value – Each box contains jewelry worth much more than the price paid. For example, an $100 box may include items valued at $200+.
  
• 🔄 Variety – Different size options are available (like 4-piece, 6-piece, 8-piece, or 12-piece Luxe Boxes & many more).
  
• 🚚 Perks – Often includes free shipping and sometimes exclusive, unreleased pieces.

As soon as your order is shipped, you’ll receive an email with your Australia Post tracking number. Simply click the link in the email, or copy the number into the Australia Post tracking page to see real-time updates on your delivery.

You can also log into your Alvora account anytime to check your order status and tracking details.

💡 Tip: If you placed an order on a Friday, please note it will be shipped the following Monday (since Australia Post is closed on weekends).